DOTS have a superb policy towards charity clients. This policy includes not only special pricing but a duty of care, which protects them.

Carol Fowler a founding Director of DOTS explains "We are often asked to look at contracts from other copier suppliers which has caused Charities issues in respect of overpriced machinery or very poor service"

Carol adds "DOTS want people to enjoy their relationship with us, we want our customers to tell others how good we are and how much we care – I am delighted to say that this refreshingly new sales approach is working brilliantly"

To support this, DOTS are now recommended by Trading Standards. The team from 'Buy with Confidence' audited DOTS contracts, policies and procedures and has approved DOTS as a Photocopier supplier.

Carol adds "This award really underlines how we work, nice people, great service, outstanding machinery and a fantastic price structure to all Charities"

Nationwide Charity

Problem:

• Each location has autonomy for its budget. No pricing benefit for the overall size of the organisation. Traditional use of cheap @home use printers proved to be a "false economy" increasing running costs substantially.

• DOTS negotiated with the top five manufacturers and four agreed a price structure that ensured that wherever the branch was located they would get the same price and service. Wherever the site allowed DOTS would look to reduce the population of printers in favour of a centralised Multi functional device (MFD).

• This organisation has had a long and mutually beneficial relationship with DOTS staff spanning nearly 20 years. The policy of reducing cost has proven very successful with machines being introduced across the whole of the UK.

Small Church

Problem:

• Poor Machine reliability caused by bad equipment service and use of third party consumables. These "fakes" also gave very poor print quality. Service reaction times very slow as the dealer concerned had very few technicians.

• Installed a re-manufactured MFD, with a booklet maker. The equipment service was sent directly to the manufacturer ensuring a fast (average four hours) attendance for any issues and a high level of expertise. Using the manufacturer also ensures 100% original toner and parts

• The client was amazed at the difference in the quality of service, support and the improvement in the output quality of their church magazine.

Summary

DOTS are an ethical company who seek to enhance our client's experience of buying a photocopier. Irrespective of size, location, budget or expectations DOTS will deliver a solution to benefit your organisation.